1) Bon-Bon: Of course it’s upsetting and of course everypony has every reason to think less of her for it. But it doesn’t change her as a cook. It’s okay to like somepony’s ability to do a job without liking who they are, and the other way around too.
Bon-Bon: Now, if you’re boycotting something, that’s different. That’s saying, “It doesn’t matter who you are or what you do, this is not acceptable past, present, or future.”
Lyra: I feel that ponies get too attached to somepony they’ve never even met. Separate the job from the pony.
Bon-Bon: But no pony asked you. It’s specifically addressed to me.
Lyra: Yeah, but I’ve said some extremely hateful things in the past. Some of them I didn’t even know were hateful at the time! I’d be [omitted] if I lost my job over it.
2) In Snake’s defense, he’s usually involved in negotiations on a much larger scale. He brings his experience, which can make things more difficult, but also his leverage. He’s sort of involved as a favor, but he can get you more out of this than anypony else.
B: He’s also involved in negotiations with a number of other entities at any given time. I guarantee you are his lowest priority.