Bon-Bon is an entr- an entrée… She owns her own business. She doesn’t have any coworkers. Lyra says she has lots of coworkers. But according to the calender schedule Bon-Bon made up, she’s been on vacation and doesn’t work until tomorrow.

If something suddenly happened to them, who would know about it?

You decide to break the forth wall yet again and explain things more explicitly. You just offer suggestions, y'all. That’s it. A character’s growth is stifled if the one time a crisis calls for action, a bunch of people with extra abilities and third party knowledge come along and hold her hand. Metaphorically speaking of course. Ponies don’t have hands.